CIICPD 2023

clearly be a relevant part of the students’ professional studies. It could still contain elements of intercultural communication utilising the life experience of returning exchange students and the expertise of visiting foreign students and professors more effectively during normal professional courses. This would benefit all the parties involved, the locals as well as the visitors. As illustrated in this paper, discussing critical incidents helps people realise the importance of cultural awareness in communication. Therefore, including critical incidents as part of language education on all school levels is essential as it improves the intercultural competence of future employees in the evermore international working environment.

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