CIICPD 2023

In a critical incident 1. different cultures and their norms collide. 2. something goes wrong. 3. participants experience the situation problematic, confusing or amusing. 4. it may remain unclear what happened and why. In work life and during studies, it is good to remember that mere language skills and travelling experience do not guarantee cultural awareness. Instead, they may give too good an impression of one’s communication skills and obscure the perception sensitivity. Therefore, problematic situations may not even be noticed. In our daily lives we may encounter representatives of different cultures in various situations. Therefore, it is important to realise and notice that critical incidents may appear. Moreover, we need to know how to cope with them.

We are grateful for your answers.

Anne Vuokila, Riikka Ala-Sankila

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