ŠAVŠ/TAČR Digital Czechia in a Digital Europe
In this respect, it is necessary to create user-friendly versions for smartphones or tablets simultaneously with the development of online platforms (e.g. the Citizen’s Portal). In this way, communication with public authorities and authorities should be ensured at virtually any time, and the necessary forms can be completed from anywhere. Communication between citizens and the state should not be limited to desktops or laptops. This trend is evident, for example, in Sweden, where the demand for such services in an easily accessible user-friendly format is rapidly increasing with the growing popularity of digitalization of public services. 27 Estonia in particular has proved to be very progressive in this respect, providing its citizens with the so-called Mobiil-ID (Mobile ID), which was launched in 2007 as an extension to the digital ID. 28 Once the user logs via their Mobiil-ID on their mobile phone, they can use the offered e-services, perform secure banking transactions or electronically sign documents. The Mobiil-ID user also allows the option to vote via a smartphone – a service used by about 12% of voters. 29 Since 2017, a similar service, Freja eID +, has been launched by the above-mentioned Sweden. Current trends indicate that more and more users of e-services will mainly use smartphones and mobile applications. The Czech Republic must take these trends into account and create systems that will already be user-friendly and compatible with smartphones. Another point the Czech Republic must consider is to place greater emphasis on the development of systems/online platforms for digitalized public administration and services that will be proactive and not only reactive. In the first phase of successful digitalization, platforms should be created that will allow the end user (a natural person or legal entity) to communicate with authorities easily, intuitively and effectively. The second phase, which some European countries are already developing in a targeted way, is to create platforms that will be much more proactive, i.e. they will initiate communication with natural persons and legal entities themselves. The current development of digitalized services suggests that demand for such interactively set-up platforms will increase significantly in the medium to long term. The advantages of such systems are particularly evident in areas such as e-health. For example, the Swedish system regularly informs about upcoming medical examinations through digital comments or invites parents to revaccinate their offspring. 30 27 Corydon Bjarne, Ganesan Vidhya, Lundqvist Martin, Digital by default: A guide to transforming government. 28 Murphy Alix, Estonia’s Mobile-ID: Driving Today’s e-Services Economy, GSMA Mobile Identity, 06/2013, see https://www.gsma.com/identity/wp-content/uploads/2013/07/GSMA-Mobile-Identity_ Estonia_Case_ Study_June-2013.pdf. 29 e-Identity, e-Estonia, see https://e-estonia.com/solutions/e-identity/mobile-id. 30 Corydon Bjarne, Ganesan Vidhya, Lundqvist Martin, Digital by default: A guide to transforming government.
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