The overall results indicating the importance of online services for citizens are as follows:

82% views and extracts from the public administration information systems 77% views and extracts from the basic registers of public administration 76% handling administrative fees online 72% personal documents online

70% vehicles 69% moving 68% views and extracts from public registers 64% construction procedure online 63% e-communication 60% granting permission online 59% digital electronic identity 55% online voting 53% offenses and administrative proceedings online 51% legislation online 49% citizens’ social assistance online 43% sustainable environment 40% funeral services 39% sustainable energy

33% broadening the portal of publicly available data online (open data) 33% online wedding and registered partnership announcements 28% library 13% personal mobility

The results are clearly dominated by views and extracts from information systems and registers, the administrative work associated with the processing of personal documents and vehicles and, last but not least, handling administrative fees . On the other hand, personal mobility, online access to local libraries or announcements of marriages or registered partnerships can be consideredmarginal.


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