SAVS/TACR THE LEVEL OF DIGITALIZATION

The overall results indicating the importance of online services for citizens are as follows:

83% records management, archiving, online post office 79% modernization of technical support for digitalization 76% digital documents 70% online subsidy

66% digital competencies of the office’s employees 64% submission of information to the financial office 63% automation of value added tax 61% social security contributions for employees of offices and contributory organizations of established municipalities 60% automation of corporate income tax 60% health insurance for employees of offices and contributory organizations of established municipalities 58% online access to the registers of the Ministry of Labour and Social Affairs 56% online appeal of the municipality against the decision of the office or court 53% digitalization of financial statements 50% submission of information to the statistical office 46% online establishment of the municipality’s contributory organizations or enterprise Respondents consider the digitalization of the recordsmanagement, archiving and online post office to be absolutely crucial and thus also identify the necessary modernization of the technical support for digitalization . It is also important for municipalities to have an online system for processing subsidies, training in digital competencies for office staff and digitalization of documents, including the submission of information to the financial administration. Now let us examine the main preferences of municipalities with 20,000 inhab- itants or less : Ranking Interest Service 1 81% filing service, archiving, online post office 2 73% modernization of technical support for digitalization 3 70% digital documents 4 66% online subsidy 5 64% digital competencies of the office‘s employees 6 63% submission of information to the financial office 7 59% automation of value added tax 8 56% social security contributions for employees of offices and contributory organizations of established municipalities

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