SAVS/TACR THE LEVEL OF DIGITALIZATION

Support for the digitalization of public administration and services General

Internet

definitely yes somewhat yes somewhat no definitely no

35% 32%

57% 29%

9% 8%

6% 2%

I don’t care 6% Level of awareness about the possibilities and tools of e-government General Internet definitely well informed 2% 3% quite well informed 19% 21% quite poor informed 45% 59% definitely poor informed 34% 17% Perception of digitalization of public administration and services General Internet definitely beneficial 26% 48% quite beneficial 46% 44% quite detrimental 19% 7% definitely detrimental 9% 1% Citizen’s Portal General Internet I’ve visited and use Citizen’s Portal regularly. 3% 4% I’ve visited it and logged in at least once. 6% 7% I’ve visited it and logged in at least once, but I’ve never used the services that Citizen’s Portal provides. 5% 6% I’ve visited it and tried to log in, but it didn’t work. 3% 3% I’ve visited it, but I don’t use it. 8% 12% I’ve never visited it, but I know what it is. 24% 28% I’ve never visited it, and I don’t know what it is. 51% 39% Almost half of the respondents (44%) state that they use state-offered online services that are currently available. If we only consider the link to the education of respondents, these services are used more by university-educated respondents (59% compared to 34% of respondents with basic education). Now let us take a look at what online services the Internet population uses most often: 16%

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