SAVS/TACR THE LEVEL OF DIGITALIZATION

The overall results indicating the importance of online resolution are as follows: 70% moving 64% personal documents 63% vehicles 60% citizens’ social assistance

58% pensions 58% property 57% care allowance 55% children 53% unemployment registration 51% online course of a complaint process 47% legislation online 45% digital verification of identity

44% funeral services 43% online elections 42% marriage/registered partnership announcements 35% open data

The results clearly show that the Internet community would like to digitalize the issues concerning identity documents, vehicles and the paperwork related to moving the most . Conversely, online elections, marriage/registered partnership announcements and, last but not least, open data extensions can be considered minority issues. Depending on the level of education attained , there were interesting prefer- ences in the following areas:  moving 0 very important to crucial for 74% respondents with higher education or 63% respondents with basic education  vehicles 0 very important to crucial for 74% respondents with higher education or 54% respondents with basic education  personal documents 0 very important to crucial for 73% respondents with higher education or 57% respondents with basic education  online voting 0 very important to crucial for 55% respondents with higher education or 33% respondents with basic education

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