SAVS/TACR THE LEVEL OF DIGITALIZATION

When implementing digitalization, companies most often assume the search for professional help (32%) or use of either the own solution (18%) or the solution taken over from the parent company (18%). The results are not fundamentally different, whether they are small, medium, or large companies. And what barriers to digitalization does a company most often come across? Manufacture and agriculture Retail and Trade Services lack of qualified ICT specialists or inadequate ICT competence of employees 56% 38% 53% lack of assistance and support by the state 37% 38% 43% lack of funds 41% 30% 44% inadequate digitalization of a commercial partner 33% 44% 31% We don’t know what and how to digitalize. 28% 20% 27% Digitalization is associated with additional costs. To mitigate the impact , companies would most often welcome deductions from the income tax base (39% of respondents), or subsidy programs for digitalization (26% of respondents) or free consulting services of a private company with a state guarantee (24% of respondents). Subsidy programs are marginally more popular among companies operating in the field of production and agriculture (34% compared to, for example, 15% of respondents from among representatives of trade companies); in the case of trade companies, on the other hand, the interest in deductions from the tax base clearly wins (57% of respondents). Representatives from medium-sized enterprises (40% of respondents) are also most often in favor of subsidy programs. Now let us look at the current experience of representatives of Czech companies with e-government services . Sixty-three (63%) of respondents mention that they use them regularly (more often in companies operating in the field of production, agriculture, and trade – 69% of respondents). This entails a relatively logical question of what problems the company encounters in using online services when communicating with government authorities : 72% Offered services are not fully digitalized. (They necessitate physical presence at offices or telephone communication.) 56% Offered services are confusing and complicated. (Web portals are not intuitive.) 44% Paid archiving of data in the data box for more than 3 months from the delivery of the message. 36% Registration in the systems is complicated. 31% We don‘t know what to do on the portal (insufficient support from the portal).

28% We are concerned about data security. 9% Web portals are unstable and lose data. 8% Web portals have poor quality and insufficient language versions.

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