1 INTRODUCTION We would like to present to you an analytical study dealing with the level of digitalization and interest in digital services from the perspective of citizens, companies, and government authorities. This document is based on research conducted in the months of October – December 2019, i.e. before the outbreak of the current coronavirus pandemic, which has made the digitalization of services even more urgent. Over the course of the research, 350 companies, 1,613 citizens and 232 govern- ment authorities with broader powers in the Czech Republic were addressed. Given the size of the sample, we believe that the results presented are valid for the entire population. The data collection involved using personal, telephone- based, and online methods. The research teamwould like to thank STEM for their help in gathering data. The structure of this study is organized as follows: first we present the results of a survey of respondents from among government offices with broad powers, then respondents from among citizens (general versus Internet population) and, last but not least, the responses of the sample of small, medium-sized, and large companies registered in Czech Republic. At the end of this study, a summary of key points with suggestions for stakeholders will be provided. Acknowledgment This study was created with the state support of the Technology Agency of the Czech Republic within the ÉTA Programme.

In Mladá Boleslav, 31 st March 2020

research team


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