SAVS/TACR THE LEVEL OF DIGITALIZATION

17) What problems do you encounter when using online services (tools) when communicating with public administration authorities? (You can also check more options.): a) Logging in to the system is complicated. b) The offered services are confusing and complicated. (Web portals are not intuitive.) c) Web portals are unstable, and data are lost from them (e.g. the Na- tional Electronic Tool for Participation in Public Procurement). d) Web portals have poor quality and insufficient language versions (e.g. the National Electronic Tool for Participation in Public Procure- ment). e) Paid archiving of data in the data box for a period longer than 3 months from the delivery of the message. f) The services offered are not fully digitalized (physical presence at of- fices or telephone communication with authorities is still necessary). g) We do not know what to do on the portal (insufficient support from the portal). h) We’re concerned about data security. i) Other problems (please specify what): ……………… ……………………… 18) Please indicate the level of importance of the following e-government ser- vices (tools) for your company: 1 2 3 4 very important important less important unimportant/unnecessary

Degree of Importance

Service/e-Government Tool

A Expansion of the online public data portal (open data) determined by the state for use for commercial and non-commercial purposes (e.g. overviews of public tenders; analyses and statistics usable for manage- rial decisions) 1

2 3

4

B Online business in general

1 Setting up a business online – company or business registration: name, registered office, entry in the public register; tax registration) 1 2 Views and extracts from public registers e.g. federal register, register of foundations, register of associations of unit owners, commercial register 1 3 Views and extracts from the public administration information systems e.g. cadastral map of property; vehicle register; trade register; criminal re- cord; a record of the driver‘s demerit points; extract from the register of unreliable payers; extract from the insolvency register, etc. 1

2 3

4

2 3

4

2 3

4

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