SAVS/TACR THE LEVEL OF DIGITALIZATION

to 65% of respondents with basic education), and 81% of respondents with good material security (compared to 49% of respondents with poor material security). The final question for the general population was devoted to the Citizen’s Portal website . The depressing finding is that only 3% of respondents actively use it , and as much as 51% of respondents do not know which portal it is :

51% I’ve never visited it, and I don’t know what it is. 24% I’ve never visited it, but I know what it is. 8% I’ve visited it, but I don’t use it. 6% I’ve visited it and logged in at least once. 5%

I’ve visited it and logged in at least once, but I’ve never used the services that the portal provides.

3% 3%

I’ve visited it and tried to log in, but it didn’t work.

I’ve visited and use it regularly. Within the significant minority of the population who logged in, 17% of respondents use the Internet regularly, and 20% of respondents from the age range of 30-44 years. On the contrary, respondents who use the Internet minimally or not at all (68% of respondents), resp. senior category 60+ (65% of respondents). 3.2 Sample of the internet population In contrast to thebasic set of questions for the general population, abroader set was prepared for the Internet due to higher expectations of using e-government services. As expected, the Internet population clearly supports the digitalization of public administration (86% of respondents), with the sample being mainly men with a university degree (90% of respondents). It was also not surprising for the Internet public that the absolute majority of respondents consider it beneficial (92%). As with the previous question, university-educated men in particular consider it beneficial here. Contrary to these findings, however, as with the general population, the question of level of awareness about the possibilities and tools of e-government did not turn up much for the Czech e-Government. Here, it is believed that 3% of respondents are certainly well-informed, while 86% of respondents are ill-informed . Within the educational spectrum, respondents with primary and secondary education are considered less informed (79% of respondents compared to 65% of respondents with university education). In the next part of the survey, we focused on the communication of the Internet population with public administration . According to the results of the survey, the respondents most often communicated online with the municipal office or the financial office :

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