SAVS/TACR THE LEVEL OF DIGITALIZATION

50% municipal office 34% tax office 30% Czech Social Security Administration

19% labour office 14% other office 6% trade office

However, in communicatingwith the government office, respondents criticize the fact that it happened at least once for 59% of themwhen communicating that that the same office wanted the same document multiple times. As part of the problems in communicating with the authorities , respondents often mention the long reaction time of the authorities and the reluctance of officials : 55% long reaction time 41% reluctance of officials 33% inconvenient public opening hours 32% lack of information online 30% absence of an electronic communication channel 7% other problems Focusing on these issues in the context of individual authorities uncovers the following results: TaO LO CSSA MO TrO long reaction time 57% 58% 62% 63% 65% reluctance of officials 46% 40% 43% 47% 44% inconvenient public opening hours 38% 23% 27% 34% 41% lack of information online 33% 36% 38% 33% 44% absence of an electronic communication channel 38% 32% 31% 30% 50%

Note: TaO – tax office; LO – labour office; CSSA – Czech Social Security Administration; MO – municipal office; TrO – trade office

At this point, however, it should be noted that the data concerning the Trade Licensing Office should be considered as provisional due to the low number of self-employed persons in the set of respondents. Another part of the survey focused on the use of means and tools of digitalization by the Internet community, namely data boxes, electronic identity cards and, last but not least, the Public Administration Portal and the Citizen’s Portal.

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