SAVS/TACR THE LEVEL OF DIGITALIZATION

11. Other reasons – please state which ones ……………… 11) Have you ever encountered the fact that one office wanted you to lodge the same document more than once (birth certificate; certificate of daily as- sessment basis; certificate of study (mine and children); certificate of keep- ing in the records of the Labour Office; etc.)? a) Yes b) No c) I don’t know. 11a) If you answered “Yes ”, which authorities and what documents were they? 12) What problem do you most often encounter in the field of communication with the public administration? (You can check more than one answer.) a) Absence of an electronic communication channel (There is no possi- bility of online solution.) b) Long reaction time of the authorities (It takes a long time for the authorities to respond.) c) Lack of information online d) Reluctance of officials e) Office hours f) Other, please specify ……………… 13) Which office within the public administration requires the most documents for you or with which do you communicate the most intensively? Please provide details ………

Please specify ………

14) Do you use the municipal portal in the municipality where you live? a) Yes b) No c) I don’t know whether my municipality offers something like this. 15) What activities would you like to use the municipal portal for within the city/ municipality?

Please provide details ………

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