SAVS/TACR THE LEVEL OF DIGITALIZATION

For electronic communication between a government office and citizens , reservation systems are usually used for meetings of citizens with clerks (67% of respondents) and digitalized forms (travel orders, holidays, etc.) for internal processes . However, what is not widely used are interactive forms for citizens (e.g. registration for local fees for dogs, for waste or for a grave site) or online payment of local fees (33% of respondents). On the other hand, it should be noted that 74% of respondents would be interested in introducing a central payment gateway to the municipality’s website. Finally, it can be mentioned that 77% of respondents are not involved in the CMS 2.0 system (Central Service Point). The eGSB service (e-Government Service Bus) is not used by even 93% of respondents. According to their statements, most respondents have an idea of what is found under the name of the National Identification Authority (63% of respondents), but in municipalities with 20,000 inhabitants or less, awareness of this authority is significantly lower. And how is the information published on the websites of municipalities ? 34% on websites where information is provided and citizens can obtain basic forms that can be printed out and brought to the office; at the same time, citizens can enter the reserva- tion portal and book a specific date and time for a meeting with an official 30% on a website where information from the government office is provided and citizens can obtain basic forms that can be printed out and brought to the office 14% on the web portal, where, in addition to information about the government office, citizens have access to a wide range of forms that can be filled in and sent using a verified elec- tronic signature or data box; citizens have a reservation portal 10% on the web portal, where information about the government office is provided and citi- zens can obtain basic forms that can be filled in and sent using a verified electronic sig- nature or data box; citizens have a reservation portal 7% on the website, basic information is provided (overview of planned activities, minutes from councils) 3% on the interactive web portal, where, in addition to information about the office, a wide range of forms for citizens is provided, which are partially filled in themselves after log- ging in and, after completion, can be sent using a verified electronic signature or data box other Overall, municipal authorities with 20,000 inhabitants or less have websites with basic information and forms to print, and for municipalities with more than 20,000 inhabitants, more than half of the government offices also have a reservation portal for online booking of visits. On the other hand, it is interesting that the share of those offices that have a web portal with electronic documents is similar in both groups with regards to the size of the municipality. The second part of the survey addresses implementation of e-government in government offices . A qualified majority of respondents (68%) stated that they already have an approved strategy or plan for the implementation of e-government at the office in question. Of those who did not consider e-government, a larger share falls on municipalities with 20,000 inhabitants or less (37%). 2%

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